Staff shortage emergency: providers and unions call for ADF support and COVID-19 wage payment

19 January 2022

Aged care providers and unions have united to call on the Prime Minister to deploy the Australian Defence Force (ADF) to provide emergency support and assistance to overwhelmed aged care workers at nursing homes across the country. Providers and unions also want the federal government to fund additional direct payments for staff to secure the workforce.

The escalating crisis in aged care has left services around the country reeling, putting care for older Australians at risk due to chronic staffing shortages.  Older people are at risk of missing out on essential care because of this.  Lockdowns are restricting many residents to their rooms as services work to keep them safe.

With severe staff shortages happening across all sectors, services for older Australians must be prioritised. There are services that older people depend on that are not being delivered simply because there is not enough staff.

  • Aged care staff are burnt out with reports of widespread resignations.
  • The sector is at crisis point and requires:
    • immediate ADF support where requested;
    • a COVID-19 payment for all staff; and
    • resolution of ongoing issues regarding access to RAT and PPE supplies.
  • Current crisis exposes unresolved systemic funding and workforce issues.

We acknowledge Minister Greg Hunt’s announcement yesterday that private hospital staff may be able to assist aged care. We await more details about how this will operate.

Over a thousand aged care services around Australia are already dealing with an Omicron outbreak. We expect many, many more to be affected over the coming days.

Aged care staff are exhausted and burnt out, with many working for days around the clock. Resignations due to fatigue and feeling undervalued have begun. This is just the beginning. There is no adequate staffing safety net.

To deliver quality care, we need urgent action from the federal government and a wage boost to secure the workforce in the form of a COVID-19 wage payment paid directly to workers.

Other measures are already well behind schedule, like freely available rapid antigen tests, PPE, consistent isolation rules, and visitation guidelines that balance social needs and infection control measures.

With so many COVID cases in the community, this situation will continue for some time. There is no end in sight yet, and we must plan for things to peak before they get better.

Aged care staff are working hard to provide care in very challenging circumstances and with limited resources.  They are on the frontline of the fight against COVID-19, protecting the most vulnerable in our society.  They must be resourced and enabled to win this fight.

We appreciate the patience and understanding of families and older people. Now, the most important thing is to get the support we need to deliver the quality care they deserve.

Joint statement

Union spokespersons and media contacts

Michele O’Neil
Australian Council of Trade Unions (ACTU)
Media contact: Peter Green 0400 764 200

Lori-Anne Sharp
Federal Assistant Secretary
Australian Nursing & Midwifery Federation (ANMF)
Media contact: Richard Lenarduzzi 0411 254 390

Gerard Hayes
National President
Health Services Union (HSU)
Media contact: 0417 275 821

Carolyn Smith
National Director Aged Care
United Workers Union (UWU)
Media contact: 1300 898 633

Mark Raguse
Queensland Executive Officer
Australian Workers Union (AWU)
Media contact: 0400 338 721

Australian Aged Care Collaboration (AACC) spokespersons and media contacts

The AACC is a group of six aged care peak bodies: Aged & Community Services Australia (ACSA), Anglicare Australia, Baptist Care Australia, Catholic Health Australia, Leading Age Services Australia (LASA) and UnitingCare Australia. Together, the AACC represents more than 1,000 organisations who deliver 70 per cent of aged care services to 1.3 million Australians, either in their own homes or in communal residential settings.

Paul Sadler
CEO Aged & Community Services Australia (ACSA)
Media contact: Jane Garcia 0455 111 593

Sean Rooney
CEO Leading Age Services Australia (LASA)
Media contact: Simon Page 08 6311 7809

Share this story

Stay up to date

Sign up to the ANMF website for national updates, campaigns and educational opportunities. We promise not to inundate your mailbox!

Read More


Stay up to date with key issues impacting nursing, midwifery and care industries.


Secure jobs and gender equality form the basis for the Modern Award Review 2023-24

News Secure jobs and gender equality form the basis for the Modern Award Review 2023-24

09 April 2024

In December 2022, the Fair Work Act was amended to add two new objectives that need to be taken into account when decidi...

Read more

Empowering employees: Australia’s new labour laws bring long-awaited protections

News Empowering employees: Australia’s new labour laws bring long-awaited protections

06 March 2024

In a significant stride toward fair and just workplaces, the Closing Loopholes Bill proposes to usher in a wave of compr...

Read more

Psychosocial hazards in the spotlight

News Psychosocial hazards in the spotlight

09 October 2023

Work health and safety (WHS) laws are largely harmonised across Australia through a set of uniform laws (the model WHS l...

Read more